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Terms of Service

Version 3

Terms of Service

KLABBY — Last updated: 2026-10-17

1. Acceptance

By using KLABBY, you agree to these Terms of Service.

2. Service Description

KLABBY is a boat management application providing: maintenance tracking, document archiving, logbook, multi-user management, and related features.

3. User Accounts

  • You must provide accurate information during registration
  • You are responsible for maintaining the security of your account
  • Up to 5 members per boat in total (the master account plus up to 4 co-owners)

4. User Content

You retain ownership of all data you upload. You grant KLABBY a license to store and process this data to provide the service.

5. Acceptable Use

You agree not to: misuse the service, upload malicious content, or violate applicable laws.

6. Service Availability

KLABBY is provided "as is". We strive for high availability but do not guarantee uninterrupted service.

7. Liability

KLABBY is a management tool, not a substitute for professional maritime advice. We are not liable for decisions made based on app data.

8. Subscriptions and Payments

  • Seller. KLABBY paid plans are sold by Fabrizio Giuliani, Via della Costituzione 2, 10040 Piobesi Torinese (TO), Italy, VAT no. 12346490019, email support@klabby.app, phone +39 333 233 6669.
  • Plans and prices. The plans, their total price for each billing period (monthly or annual) and what each one includes are shown at klabby.app/pricing and on the payment page before you confirm.
  • Free trial. Every new account starts with a free trial. Nothing is charged during the trial, and no paid subscription starts when it ends unless you choose a plan.
  • Payment. Payments are processed by Stripe, on the web or, on iOS in the European Union, inside the app. Your card details are handled by Stripe and never reach us.
  • Automatic renewal. A subscription renews automatically at the end of each billing period, at the same price and with the same payment method, until you cancel it.
  • Co-ownership. Only the boat's master account pays; co-owners are never charged. Billing requests are handled with the master account.
  • Purchases inside the iOS app. These purchases are not made through Apple: Apple does not handle payments, refunds or subscription management for them. For anything about them, contact us (section 12).

9. Managing and Cancelling Your Subscription

You can change plan, update your payment method, download invoices and cancel at any time from the KLABBY web app (webapp.klabby.app): More → My Profile → Subscription → Manage subscription.

Cancelling stops future renewals; your plan stays active until the end of the period already paid. If you can't access the web app, email support@klabby.app from your account's address and we will cancel for you.

10. Right of Withdrawal

If you are a consumer, you have the right to withdraw from the subscription contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day of the conclusion of the contract, that is, the day of your first subscription payment.

To exercise the right of withdrawal, you must inform us (Fabrizio Giuliani, Via della Costituzione 2, 10040 Piobesi Torinese (TO), Italy, phone +39 333 233 6669, email support@klabby.app) of your decision to withdraw from this contract by an unequivocal statement (e.g. an email). You may use the model withdrawal form below, but it is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal. If you withdraw from this contract, we shall reimburse to you all payments received from you without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We will not ask you to pay for the period in which you used the service. When the withdrawal is processed, your paid plan ends.

Model withdrawal form (complete and return this form only if you wish to withdraw from the contract)

  • To: Fabrizio Giuliani, Via della Costituzione 2, 10040 Piobesi Torinese (TO), Italy, support@klabby.app
  • I/We hereby give notice that I/We withdraw from my/our contract for the provision of the following service: KLABBY subscription, plan ______
  • Ordered on ______
  • Name of consumer(s) ______
  • Address of consumer(s) ______
  • Signature of consumer(s) (only if this form is notified on paper)
  • Date ______

11. Refunds and Unauthorized Charges

Refunds. Apart from withdrawal (section 10) and the other cases in which a refund is due by law, billing periods that have already started are not refunded. To request a refund, email support@klabby.app from your account's address, stating the date and amount of the charge. A full refund ends your paid plan. Depending on your bank, a refund usually appears on your statement within 5–10 days.

Charges you don't recognize or didn't authorize. Email support@klabby.app straight away with the date, the amount and the last 4 digits of the card. We check the charge and, if it was not authorized, refund it in full and stop the subscription. You can also dispute the charge with your bank or card issuer at any time. While a dispute is open, access to paid plans is suspended.

12. Customer Support

For subscriptions, payments, withdrawal, refunds and disputed charges: support@klabby.app, or the contact form at klabby.app/contact. We reply within 24 hours on business days. Step-by-step guide: klabby.app/en/support

13. Termination

Either party may terminate the account at any time. Upon termination, your data will be deleted within 30 days.

14. Governing Law

These terms are governed by Italian law.

15. Contact

For legal inquiries: legal@klabby.app. For customer support: support@klabby.app