Subscription and payment support

1. Manage or cancel your subscription

1. Sign in to the KLABBY web app at webapp.klabby.app with the same account you use in the app.
2. Go to More → My Profile → Subscription and tap "Manage subscription".
3. From the billing portal you can change plan, update your payment method, download invoices or cancel.

Cancelling stops future renewals: your plan stays active until the end of the period already paid. If you can't sign in, email us from your account's address and we will cancel for you. On co-owned boats only the master account pays, so the master manages the subscription.

2. Withdraw within 14 days

1. You have 14 days from your first subscription payment to withdraw, without giving any reason.
2. Email support@klabby.app from your account's address with an unequivocal statement, for example "I withdraw from my KLABBY subscription". You may use the model form in the Terms of Service (section 10), but it is not obligatory.
3. We refund everything you paid within 14 days of your message, to the same payment method and at no cost to you. Your paid plan ends.

3. Request a refund

1. Email support@klabby.app from your account's address, stating the date and amount of the charge.
2. We reply within 24 hours on business days.
3. If the refund is due we issue it to the same payment method. Depending on your bank, it usually appears on your statement within 5–10 days.

Apart from withdrawal and the other cases in which a refund is due by law, billing periods that have already started are not refunded. A full refund ends your paid plan.

4. Report a charge you don't recognize

1. Email support@klabby.app straight away with the date, the amount and the last 4 digits of the card.
2. We check the charge. If it was not authorized, we refund it in full and stop the subscription.
3. You can also dispute the charge with your bank or card issuer. While a dispute is open, access to paid plans is suspended.