Frequently asked questions
The questions we get most often, all in one place.
Does KLABBY work offline?
Partly. When you download data once connected, KLABBY keeps it on the device: without signal you can browse jobs, document details, inventory and logbook, and log a trip with GPS. Document attachments, completing a job, expenses and bookings need a connection. When you’re back online, offline edits sync automatically.
How many devices can I use?
No limit. You can have KLABBY on iPhone, iPad, Android phone and webapp open on your Mac at home. Sync is automatic.
Can I export my data?
Yes. Write to us at hello@klabby.app and we’ll send you an archive of your data (documents, invoices, logs, maintenance) within 30 days, as required by the GDPR. Your data is yours.
What happens if I delete my account?
Deletion is immediate: your data is removed from the system right away and backup copies are overwritten within 7 days. Data of boats you solo-own is deleted with you. For co-owned boats, other members continue using them, with your share to be redistributed.
What servers host the data?
EU servers (Supabase, Ireland). Redundant backup. Encryption at-rest and in-transit. GDPR-compliant.
How many co-owners can I have on a boat?
Up to 5. If you have a bigger need (e.g. shared fleet of 12+ people) reach us at hello@klabby.app, we evaluate custom solutions.
How does payment work?
Monthly or annually. One co-owner pays (the «master»): their plan covers the whole boat and up to 4 other members get access for free, at no extra cost — like a family plan. A single invoice, addressable to the master or to the co-ownership entity. The price shown is the total: nothing is added at checkout.
Can I try before paying?
Yes. 30 days free without entering a card on the Capitano plan, co-ownership and inventory included. Mozzo and Skipper activate with payment directly. At the end of the trial we charge you nothing: the account switches to read-only for 150 days, so you can still view your data without editing it. To get full access back, just subscribe; after the 150 days, access to your data stays locked until you do.
I can’t find my question
Drop us a line at hello@klabby.app. We reply within 24 business hours, and if the question is recurring we add it here.